Returns
We want you to love what you ordered. If something isn’t right, you may request a return within 30 days of delivery. To be eligible, your item must be unused, unopened and in its original packaging, with proof of purchase.
Non-Returnable Items
For hygiene reasons, opened or used skincare and body care products cannot be returned or exchanged unless they arrived damaged or faulty.
How To Start A Return
Email info@tnucare.com with your order number and the item you would like to return. We will confirm your eligibility and the next steps, including where to send your item.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days.
Late Or Missing Refunds
If you haven’t received a refund after it’s been approved, please check with your bank or card provider first, as processing times vary. If you still have not received it, contact us at info@tnucare.com.
Damaged Or Incorrect Items
If your order arrived damaged or you received the wrong item, email us within 48 hours of delivery with your order number and a photo of the item, and we will make it right at no extra cost to you.
Contact Us
Questions about a return can be sent to info@tnucare.com, or visit our FAQ & Shipping page.