Shipping
Where do you deliver to?
We currently deliver across Nigeria. Enter your address at checkout to see the delivery options available for your location.
How long does delivery take?
Orders within Lagos typically arrive within 1 to 3 business days. Orders to other states in Nigeria typically arrive within 3 to 7 business days. You will receive an email once your order has shipped.
Is shipping free?
Shipping is complimentary on every order over ₦100,000. Orders below that amount will show a shipping fee at checkout, calculated based on your delivery address.
How do I track my order?
Once your order ships, you can view its status anytime by logging into My Account and opening Orders.
Returns & Exchanges
What is your return policy?
Full details are on our Refund and Returns Policy page. In general, items must be unused, unopened and in their original packaging to be eligible for a return.
How do I start a return?
Email us at info@tnucare.com with your order number and we will guide you through the next steps.
My order arrived damaged, what do I do?
We’re sorry to hear that. Please email us at info@tnucare.com within 48 hours of delivery with your order number and a photo of the item, and we will make it right.
General
What payment methods do you accept?
We accept secure card payments at checkout through our payment provider.
Do I need an account to order?
You can check out as a guest, or create an account to save your details and view your order history.
How can I reach you?
Visit our Contact page, or email us directly at info@tnucare.com.